Engagement Agent (Telecom)

Job Title: Engagement Agent (Telecom) Location: Dallas, TX Duration: 6 months Rate: $26/hr on W2 • Experience: 3–4 years in customer engagement or client management roles. • Proven ability to support or manage large scale engagements in telecom or technology environments. • Strong communication, negotiation, and stakeholder management skills. • Able to manage multiple simultaneous tasks and work effectively under pressure. • Familiarity with project management methodologies and tools. • Preferred: PMP or similar project management certification. • Experience with CRM platforms and customer success systems. • Knowledge of telecom industry processes, workflows, and solution models. • Serves as a primary point of contact for assigned customer engagements on behalf of the service provider organization. • Supports end to end project delivery, ensuring timelines, deliverables, and quality standards are maintained. • Builds and maintains strong client relationships that drive satisfaction and service retention. • Collaborates closely with internal teams to align delivery and solutions with customer needs. • Identifies opportunities for process improvement and potential upsell/expansion of services. -- Thanks, Kiran Veeraboina | Techno-Comp Inc., Ph: (732) 537-9999 x 104 Kiran@technocompinc.com