Patient Services Coordinator 35 hrs (UK ONLY)

Join LineIn – Transforming UK Healthcare, One Call at a TimeLineIn is a remote-first organisation dedicated to improving access to healthcare services across the UK. We are seeking calm, empathetic, and highly organised professionals to join our team as Patient Services Coordinators.If you have experience in a high-volume, patient-facing call-handling role—particularly within a healthcare or GP reception environment—and are proficient in EMIS or SystmOne, we invite you to apply for this meaningful opportunity to make a real impact from the comfort of your home.Role OverviewAs a Patient Services Coordinator, you will serve as the first point of contact for patients, delivering efficient and compassionate support while ensuring they are directed to the appropriate care pathways.Key ResponsibilitiesProfessionally manage a high volume of inbound patient calls, maintaining an average of 12 calls per hour in line with KPIsActively listen to patients, accurately capture relevant information, and maintain thorough documentationTriage and direct patients to appropriate services using the Total Triage system (without providing medical advice)Identify urgent or high-risk cases and escalate them promptly in accordance with protocolsPromote and guide patients toward suitable online self-service options where appropriateUphold strict patient confidentiality and adhere to all data protection regulationsCollaborate effectively within a structured rota aligned with GP surgery operating hoursParticipate in ongoing training and continuous professional developmentWhat We Will ProvideComprehensive training to equip you with the skills to handle urgent and sensitive situationsGuidance on identifying medical red flags and escalating appropriatelyAccess to AI-supported tools to improve efficiency and workflowOngoing coaching and development within a supportive remote team environmentWorking Hours35 hours per weekShifts scheduled between 08:00 and 20:00, Monday to FridayRotational schedule including morning and afternoon shiftsFlexibility required to cover any shift within operating hoursAdvance notice provided for any schedule changesCandidate RequirementsMinimum of 1 year’s recent experience in a high-volume, patient-facing call-handling roleAt least 1 year of hands-on experience using EMIS or SystmOne within a clinical GP setting (within the last 12 months - non negotiable)Proficiency in Google WorkspaceStrong multitasking ability and a typing speed of at least 40 WPMHigh emotional intelligence, empathy, and resilienceAbility to follow structured processes and work effectively in a remote environmentAvailability to work a flexible rota aligned with GP surgery hoursCompensation and Benefits£12.71per hour (£23,132.20) per annum based on 35 hours per week)Performance-related bonusesIT equipment allowanceWork-from-home tax relief100% remote workingOpportunity to support a limited number of GP practices for more focused engagementContinuous training, coaching, and career development opportunitiesIf you are passionate about delivering high-quality patient support and want to contribute to improving healthcare access across the UK, we encourage you to apply on the link below:https://048c5624105541.uk.deputy.com/jobs#/3CJS0GZnwJtklUoTzmU1Zog4OdN