Operations Specialist III

General Info: US Citizens or GC Holders onlyMust be on our W2- no C2CLocal candidates only- greater St Louis regionThis is a long-term assignment (approx. 2 years)Schedule & Work Arrangement: This team operates in a 24/7/365 environment with rotating 12-hour shifts:Day Shift: 7:00 AM – 7:00 PMNight Shift: 7:00 PM – 7:00 AMHybrid structure:Day shift: Onsite during weekdays; remote on weekends/holidaysNight shift: Onsite midweek (Wednesday/Thursday shifts); otherwise remoteTraining will take place on first shift and typically lasts 4–6 weeks. Key Responsibilities:Monitoring & Incident ResponseMonitor infrastructure, applications, and services using enterprise toolsRespond to alerts, incidents, and service requests within defined SLAsPerform initial triage and escalate issues as neededDocument incidents and resolutions in a ticketing systemProvide phone support and communicate updates to users and vendorsOperational Support & CoordinationExecute routine operational tasks (e.g., backups, patching, system health checks)Support shift rotations including nights, weekends, and holidaysCoordinate maintenance activities such as upgrades and infrastructure workAssist with disaster recovery and business continuity effortsNetwork & Systems SupportMonitor and troubleshoot network infrastructure and connectivity issuesSupport wireless networks, authentication protocols, and device connectivityAssist with hardware upgrades and firmware updatesSecurity & ComplianceMonitor and respond to security alerts and incidentsSupport incident management and system isolation proceduresAssist with compliance reporting and software verificationFacilities & Environment MonitoringMonitor critical site systems (power, HVAC, backup systems)Respond to alarms and coordinate issue resolutionServer & Virtual Environment SupportTriage server-related incidentsApply patches and manage virtual environmentsSupport certificate management and recovery environmentsQualifications:RequiredStrong troubleshooting and analytical skillsExperience with monitoring tools, ticketing systems, and support environmentsFamiliarity with networking, server infrastructure, and security practicesAbility to work both independently and within a team in a 24/7 environmentStrong communication and documentation skillsPreferred:Background in operations support, NOC, or similar environmentsExposure to networked systems, telemetry, or infrastructure environmentsExperience with incident management and compliance processes