Lobby Greeter

Job TypeFull-timeDescriptionABOUT OUR COMPANYSomerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.Our HistorySomerpointe Resorts, a second-generation family business, offers owners and guests an impressive portfolio of premium properties in Las Vegas, Hawaii and Orlando, including its flagship resort, the Tahiti Village Resort. For more than 30 years, our family and associates have remained leaders in the vacation ownership industry, originally developing many of the resorts now in the Somerpointe Resorts portfolio and delivering vacation memories to more than 100,000 owner families around the world. Today, that tradition continues with the next generation of flexible-use products, premium service and enhanced owner benefits.ROLEAs a Somerpointe Lobby Greeter your role is focused on increasing the experience of the guest/owner from the moment they walk through the door and help streamline the check in to concierge process. This role will be supporting both the front desk and concierge desk by welcoming guests as they arrive, provide direction to incoming guests and streamline traffic between the front desk and concierge desk before and after check in.ResponsibilitiesTo welcome and greet guests/owners in the lobby utilizing the 8 point service promise and assist/direct them to the appropriate areas.To streamline and make seamless the transition from Front Desk check in to Concierge desk.To Increase guest/owner “tour penetration” as defined by management.To provide traditional customer service through assisting all guests/owners with any questions, concerns or escalations.To promote honesty, integrity and professionalism to fellow employees and customers at all timesRequirementsMinimum one year customer service or customer facing/interaction experience.Outgoing and positive attitude/personality.Excellent communication skills, verbal and written.REVENUE/BUDGETARY/STAFF RESPONSIBILITYNo budgetary responsibilityPhysical RequirementsWork Posture Requirements:Sitting: FrequentlyStanding: ConstantlyWalking: ConstantlyDriving: N/ABending (from waist): OccasionallyCrouching (squat): N/AKneeling: RarelyCrawling: N/AClimbing (stairs): OccasionallyClimbing (ladder): N/ATwisting: RarelyReaching: RarelyWrist Motion: FrequentlyCarrying RequirementsItems Carried: N/ADistance: Click here to enter text.Times Per Day: Choose an item.Maximum Weight: Choose an item.Moving/Lifting RequirementsItems Moved/Lifted: BoxesTimes Per Day: OccasionallyMaximum Weight: 25 LBSMoving/Lifting Levels/HeightsFloor: OccasionallyKnee: N/AWaist: N/AChest: N/AOverhead: N/APush/Pull RequirementsItem Name: Click here to enter text. Frequency: N/AItem Name: Click here to enter text. Frequency: N/AItem Name: Click here to enter text. Frequency: N/AItem Name: Click here to enter text. Frequency: N/AEnvironmental ConditionsInside/Outside: NoHot/Cold Temperatures: NoWet: NoNoise: YesPower Equipment: NoTraffic Hazards: NoChemical Hazards: NoHeights: NoDust: NoClose Quarters: NoFumes/Odors: Choose an item.Salary Description$14 Hourly