Auto Claims Specialist

JOB SUMMARYThe Claims Specialist shall serve as a member of the McKenney's risk management team in Atlanta, GA, supporting the Company's auto and general liability claims programs, fleet operations, and technology initiatives.This Position is responsible for the day-to-day management of claims intake and administration, oversight of the company's fleet's compliance and driver qualification files, and execution of technical projects that improve the department's efficiency and analytical capabilities.The candidate of Interest, will possess foundational claims experience, genuine curiosity about technology, and the organizational skills to manage competing priorities across several workstreams. This Position reports directly to the General Counsel and offers significant opportunity for professional growth as the Company's risk function matures.JOB RESPONSIBILITIESClaims Management:Serve as the first point of contact for auto accident intake, gathering incident details, coordinating with drivers and field supervisors, and documenting claims in the claims management systemManage auto liability and general liability claims from initial report through resolution, including investigation, reserving, settlement coordination, and closureMonitor claim status and aging, flag high-exposure or litigated claims, and prepare summary reports for leadershipCoordinate with third-party administrators, insurance carriers, and defense counsel on open claims mattersMaintain organized claim files and ensure documentation meets internal standards and carrier requirementsTrack and analyze claims data to identify trends, root causes, and opportunities for loss reductionFleet Administration:Order, review, and maintain motor vehicle records (MVRs) for all drivers across applicable jurisdictions, ensuring compliance with Company policy and applicable regulationsManage driver qualification files, vehicle assignment records, and fleet compliance documentationCoordinate with operations and human resources on driver eligibility determinations, license expirations, and violation follow-upSupport vehicle insurance and registration processes, including certificate of insurance requests and auto ID card distributionAssist with fleet safety initiatives and contribute data and analysis to fleet performance reviewsTechnical Projects:Identify opportunities to automate manual processes within the risk management function using available tools and platformsBuild and maintain dashboards, trackers, and reporting tools that provide leadership visibility into claims, fleet, and risk metricsExplore and potentially develop AI-powered tools within the Company's technology stack to improve claims triage, data extraction, or risk scoringPartner with IT and other departments on system integrations, data migrations, or technology rollouts that affect risk operationsTraining and Stakeholder Engagement:Assist in the development and delivery of the Company's driver training program, including scheduling and recordkeepingConduct or support driver safety training sessions for new hires and existing employees as requiredCommunicate risk policies, procedures, and expectations to field teams and operational leaders in clear, accessible termsServe as a resource for internal stakeholders on claims reporting procedures, fleet policies, and risk-related questionsBASIC QUALIFICATIONSEducation and ExperienceBachelor's degree in risk management, insurance, business administration, or a equivalent experience or related field.1 to four 4 years of professional experience in risk management, claims adjusting, insurance, or a closely related fieldDirect experience handling auto liability and/or general liability claims, including intake, investigation, reserving, and resolutionInternal candidates: 1 to 2 years of experience as a Field Supervisor, Assistant Project Manager, or in the SafetyDepartment, with the successful completion of Pathway to Field Leadership, Pathway to Project Manager, or department equivalent.Direct exposure to McKenney's incident reporting, fleet operations, or driver management.Knowledge, Skills, and AbilitiesClaims and Insurance Knowledge:Working knowledge of auto and general liability claims processes, coverage analysis, and loss-run reportingUnderstanding of commercial auto insurance policies, certificates of insurance, and basic coverage interpretationTechnical Skills:Strong proficiency in Microsoft Excel and preferred experience with SmartsheetProficiency in Microsoft Office SuiteSoft Skills:Strong written and verbal communication skills, with the ability to explain claims processes and risk concepts to non-risk stakeholdersOrganized and detail-oriented, capable of managing multiple open claims files, fleet records, and project timelines simultaneouslySelf-starter mentality with a willingness to take ownership of processes and improve them over timeAbilities:Ability to manage multiple priorities and maintain attention to detail in a fast-paced environmentAbility to learn and work within the Company's existing technology stack, including internal databases and reporting toolsComfort pulling and analyzing data to support risk decisions and reportingPREFERRED REQUIREMENTSExperience interfacing with third-party administrators, insurance carriers, or defense counselFamiliarity with claims management systems (e.g., Origami Risk, RMIS, or similar platforms)Experience with or ability to quickly learn fleet administration tasks, including MVR ordering and review, vehicle assignments, driver file maintenance, and DOT compliance basicsComfort managing data and workflows for a large fleet (Salesforce)Interest in or experience with automation, AI tools, or low-code/no-code platforms (e.g., Workato or prompt engineering for AI applications)Associate in risk management (ARM), Associate in Claims (AIC), or similar designation (in progress or completed)Ability to develop and deliver training content (e.g., driver safety training) to field-level employeesExperience developing or delivering training programsBilingual ability (Spanish/English), depending on workforce compositionWORKING CONDITIONS AND PHYSICAL EFFORTSWork normally takes place in a typical interior/office environment.No or very limited exposure to physical risk.No very limited physical effort is required.Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.McKenney's is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney's is a smoke-free and drug-free workplace.Powered by JazzHR