24/7 Government Contact Center Operations Lead

A leading provider of IT solutions is seeking an Operations Manager in Washington, DC. This role involves overseeing daily operations of a government contact center and ensuring high-quality service delivery. The ideal candidate will have extensive experience managing large teams in a regulated environment, strong problem-solving skills, and a Bachelor's degree in Business Administration or related field. This position requires effective communication with government stakeholders and the ability to ensure alignment with program expectations. J-18808-Ljbffr