Patient Services Coordinator (Full-Time, Day Shift) - Highland, IN

Position OverviewComprehensive Prosthetics & Orthotics (CPO) is seeking a full-time Patient Services Coordinator to support our Peoria clinic. This healthcare administration role functions as a front desk coordinator, medical receptionist, and patient access specialist within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service, ensuring an organized and compassionate experience from check-in through follow-up.This position is ideal for candidates with experience in medical office workflows, outpatient clinic coordination, insurance documentation, HIPAA compliance, and patient management systems. As the first point of contact, this role directly impacts patient satisfaction, operational efficiency, and revenue cycle support. The successful candidate will combine strong communication skills, attention to detail, and healthcare administrative knowledge to support clinicians, referral sources, and patients across the full continuum of care.Essential Functions & ResponsibilitiesServe as the primary front desk contact for patients, families, and visitorsManage patient scheduling, appointment coordination, and phone communicationComplete patient intake processes including demographic entry and insurance documentationPerform insurance verification and explain financial responsibility clearly and professionallyCollect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentationSupport clinicians by coordinating patient flow and ensuring accurate documentationAssist with billing support, scanning, records management, and administrative tasksMaintain a clean, organized, and welcoming outpatient clinic environmentCollaborate with referral sources and internal teams to support continuity of careParticipate in training and ongoing professional developmentRequired QualificationsHigh school diploma or equivalentAuthorization to work in the United StatesStrong customer service, communication, and organizational skillsProficiency with computers, office equipment, and data entry systemsAbility to lift up to 50 pounds as required for clinic operationsPreferred Qualifications3+ years of experience in a healthcare, medical office, patient access, or administrative support roleExperience with insurance verification and patient financial counselingFamiliarity with medical terminology and outpatient clinic workflowsExperience using electronic health record (EHR) or patient management systemsCompensation & BenefitsStarting pay: $19.00 per hour, adjusted based on experienceCompetitive benefits package (details provided during interview process)Stable, growing healthcare organization with long-term career advancement opportunitiesSupportive team environment with training and developmentAbout Comprehensive Prosthetics & Orthotics (CPO)Comprehensive Prosthetics & Orthotics (CPO) is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help individuals regain mobility, confidence, and independence. Our culture emphasizes collaboration, accountability, and service excellence across every clinic we operate.Equal Employment Opportunity StatementComprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.