Senior Regional Technology Specialist

BenefitsMedical, Dental, Vision and Life InsuranceHealth Savings Account401(k) with company matchPaid time offTuition AssistanceEmployee Referral BonusAnd more!SummaryBalfour Beatty US is seeking a Senior Regional Technology Specialist to join our team in Seattle, WA.Essential FunctionsEnd-User Technology SupportProvide desktop and laptop support for assigned office locations and remote construction job sites.Install, configure, and troubleshoot operating systems, applications, peripherals, and mobile devices.Deliver excellent customer service through direct user interaction, remote support tools, and service desk ticketing systems.Regional Infrastructure SupportInstall, configure, and maintain LAN/WAN networking equipment including switches, wireless access points, and security appliances.Support Cisco Meraki infrastructure, network connectivity, and performance monitoring across office and field locations.Systems AdministrationSupport Windows Server environments and cloud-connected services.Maintain file storage platforms including Egnyte or similar enterprise cloud storage solutions.Assist with user access management, security configurations, and routine maintenance activities.IT Deployment & ImplementationAssist with planning, procurement, deployment, and lifecycle management of hardware and software solutions.Support technology rollouts, office openings, project site setups, and infrastructure upgrades.Network Monitoring & PerformanceMonitor network performance and system stability.Troubleshoot connectivity issues across LAN, WAN, and remote access services.Coordinate scheduled downtime, backups, and maintenance windows with impacted users and leadership.Documentation & Standards ComplianceMaintain and follow Standard Operating Procedures (SOPs) for network configurations, system deployments, cabling layouts, and operational processes.Document troubleshooting steps, configuration changes, and infrastructure updates.Training & User EnablementProvide training and guidance to employees on the effective use of enterprise technology including laptops, collaboration tools, and file systems.Assist peers and users in troubleshooting and best practices.Coordinate with third-party vendors for hardware maintenance, telecommunications services, and infrastructure support.Assist with vendor troubleshooting and escalation.Participate in IT status meetings, project discussions, and operational reviews.Communicate with IT leadership regarding system issues, outages, or improvements.Additional duties as assignedPerform additional technology support or infrastructure tasks as assigned by IT leadership to support business operations and project needs.Education and CertificationsAssociate degree in Information Technology, Computer Science, or related field preferred.Relevant industry certifications such as the following are beneficial:CompTIA A+CompTIA Network+Microsoft certificationsCisco or Meraki certificationsEquivalent technical experience may substitute for formal education.Minimum 2+ years of hands-on IT support experience in desktop support, network support, or systems administration.Experience supporting Windows operating systems and Microsoft Office environments.Familiarity with service desk ticketing systems and incident management processes.Basic knowledge of LAN/WAN networking concepts including switching, routing, and wireless networking.Ability to troubleshoot hardware, software, and connectivity issues in a fast-paced operational environment.Experience supporting remote users and distributed offices.Strong written and verbal communication skills.Preferred RequirementsExperience with Microsoft 365 / Office 365 administration and support.Familiarity with Cisco Meraki networking equipment including security appliances, switches, and wireless access points.Experience with Egnyte or similar enterprise cloud file storage platforms.Experience supporting construction job sites or field office technology environments.Experience supporting VPN, remote access, and secure connectivity solutions.Soft SkillsStrong customer service orientation and user support mindset.Ability to communicate technical issues clearly to non-technical users.Strong problem-solving and analytical skills.Ability to manage multiple priorities and respond effectively to changing business needs.Self-motivated with the ability to work independently in distributed environments.Team-oriented with the ability to collaborate effectively with IT leadership and operational staff.Working ConditionsTypical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and staff members during the workday.Pay Rate$68,848-114,712.**This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, and any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.J-18808-Ljbffr