Account Manager - Client Success & Retention

Join a Growing Team That Values RelationshipsAt Guardsman Global, we believe strong partnerships are built through communication, accountability, and exceptional service. We are looking for an experienced and highly organized Account Manager to help strengthen and maintain long-term relationships with our customers.This role is ideal for someone who thrives in a fast-paced manufacturing environment and enjoys being the bridge between customers and internal teams. While this is a sales-facing role, the primary focus is not hunting for new business, it is retaining and growing existing customer relationships through outstanding service, project coordination, communication, and follow-through.The Account Manager will play a critical role in supporting our sales team by managing customer needs, coordinating internally, resolving issues proactively, and ensuring customers feel valued and supported every step of the way.Pay: $56,989–$84,999 with Bonus OpportunitiesWhat You’ll DoServe as the primary day-to-day contact for assigned customer accountsBuild strong, long-term relationships with clients through responsiveness and professionalismCoordinate customer projects, timelines, production updates, and follow-ups internallyPartner closely with Sales, Production, Quality, Purchasing, and Operations teamsHelp manage customer expectations and proactively communicate updatesResolve customer concerns quickly and professionally while maintaining positive relationshipsTrack customer needs, action items, and open projects to ensure completionAssist with onboarding new accounts and transitioning projects into productionSupport account growth opportunities through exceptional customer serviceReduce workload and administrative burden on the sales team by owning customer follow-throughMaintain organized customer records, notes, and project details within CRM and internal systemsEnsure customers receive the “white glove” experience that reflects our commitment to quality and partnershipWhat We Are Looking For3+ years of experience in Account Management, Customer Success, Project Management, Sales Support, or a related roleStrong communication and relationship-building skillsHighly organized with strong attention to detailAbility to manage multiple projects and priorities simultaneouslyComfortable working cross-functionally with internal departmentsProblem-solver with a proactive mindsetProfessional, polished, and customer-focused demeanorExperience in manufacturing, consumer packaged goods, industrial products, or related industries preferredCRM and ERP experience preferredBilingual English/Spanish is a plusThe Ideal CandidateThe ideal candidate is someone who:Takes ownership and follows throughCommunicates clearly and professionallyBuilds trust naturally with customers and internal teamsThrives under pressure and stays organizedWants to create long-term customer partnerships, not just transactionsEmbodies our values of being Hungry, Humble, and SmartWhy Join Guardsman Global?At Guardsman Global, we are building more than products, we are building partnerships, teams, and opportunities for growth. We are a fast-growing manufacturing company focused on quality, continuous improvement, and creating an environment where employees can make a real impact.If you are looking for a role where your organization, communication, and relationship-building skills truly matter, we would love to hear from you.Apply today and grow with us.