Bilingual Banking Call Center Representative (Spanish/English)

A-Line Staffing is now hiring Bilingual Banking Call Center Representative (Spanish/English) in Lincoln, RI. The Bilingual Banking Call Center Representative would be working for a Fortune 500 financial institution and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this Bilingual Banking Call Center Representative position, please contact Lindsay at 5867107959 or LKOPASZ@ALINESTAFFING.comBilingual Banking Call Center Representative CompensationThe pay for this position is $26.00 per hourBenefits are available to full-time employees after 90 days of employment and include medical, dental, vision, 401(k), PTO, and additional employee benefits.Bilingual Banking Call Center Representative HighlightsLocation: Lincoln, RI • Pay: $26.00 per hour • Full-time, long-term opportunity with career advancement potential • Fortune 500 banking environment • In-office roleAvailable Schedules1st Shift: • Tuesday – Friday: 7:55 AM – 4:55 PM • Saturday: 8:55 AM – 5:55 PM2nd Shift: • Tuesday – Friday: 12:00 PM – 9:00 PM • Saturday: 11:00 AM – 8:00 PMBilingual Banking Call Center Representative ResponsibilitiesHandle inbound customer calls regarding credit products, card servicing, and short-term lending needs • Assist customers in both Spanish and English with account questions, problem resolution, and financial product recommendations • Identify customer financial needs and recommend banking products such as credit cards, checking accounts, savings accounts, and lending solutions • Cross-sell and upsell products and services when appropriate • Build client relationships through active listening, empathy, and solution-focused service • Refer customers to internal banking partners for specialized financial needs • Ensure compliance with banking regulations, risk management policies, and internal procedures • Maintain a high-quality customer experience in a fast-paced call center environmentBilingual Banking Call Center Representative RequirementsFluent in Spanish and English (read, write, and speak) required • High School Diploma or GED required • Minimum 2 years of call center and/or banking experience preferred • Previous financial services, banking, retail, hospitality, or customer service experience preferred • Sales, cross-selling, upselling, or referral experience preferred • Intermediate computer skills required • Strong communication, problem-solving, and organizational skills • Comfortable with coaching, performance feedback, and learning new systems/processes • Ability to work scheduled weekends and holidays as neededPreferred ExperienceBanking or financial services industry experience • Inbound or outbound call center experience • Personal Banker or high-volume customer service experience • Card services or lending support experienceIf you think this Bilingual Banking Call Center Representative position is a good fit for you, please contact Lindsay at 5867107959 or LKOPASZ@ALINESTAFFING.com.