Inbound Operations Coordinator

PurposeThis position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.ResponsibilitiesThis position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:Responsible for working on National email requestsDocument orders in UConnect (CRM)Create Sales Orders in EAutoWork with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ statusBill installation compensationUnderstanding and explaining any T&M/ Billing issues encountered to our 3RD Party DealersOther duties as neededJob Related DimensionsStrong attention to detailStrong communication skills – both verbal and writtenProficiency in MS Office products (Excel, Word, MS Outlook).Proficiency in E-Automate or other similar ERP systemProficiency with ECM/Workflow softwareAbility to multitaskAbility to work in fast paced environment with time sensitive deadlinesQualificationsHS Diploma or GEDPhysical Demands & Work EnvironmentAbility to sit at a desk for prolonged periods of time.Ability to talk on the phone and work with various computer tools and applications.Ability to type and compose written communication in various forms.Ability to lift 20+lbs on occasion.Ability to work in fast paced environmentPowered by JazzHR