Business System Analyst

Responsibilities:Formulates and defines systems scope and objectives based on user needs and a thorough understanding of business systems and industry requirements.Provides consultation on complex projects and is the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.Qualifications16+ years of Business Analyst experience (Required)16+ years of Software Development Lifecycle (SDLC) experience, including Waterfall, Hybrid and Agile methods (Required)5 years hands-on experience in developing and documenting operational processes, functions and procedures (Required)5 years hands-on experience leading end-to-end implementation of new requirements, process changes and improvements requested by Stakeholders/business (Required)5 years of experience providing go-live, continuous improvement and business support and proactive engagement with planning functions to facilitate business requirements (Required)5 years of hands-on experience in application configuration, governance and strategy as well as the implementation of business change requests (Required)5 years of hands-on experience in call/contact center business solution development (Required)5 years of experience with Atlassian Jira/Confluence toolset (Required)Hybrid role: 3x a week onsite; prefer DMV based candidates and in-person interview conductedEducation:Bachelor’s Degree in Finance/Engineering/IT or related field or equivalent experience (15+ years) orA current Project Management Professional (PMP) certification and 10+ years experience