Regional Service Operations Manager
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.For more information, visit www.abm.comThe Regional Service Operations Manager is responsible for coordinating and standardizing service delivery across multiple sites and service functions.Experience & Qualifications5-8 years of experience in multi-site operations, service delivery, or facilities managementStrong experience with CMMS systems (Corrigo, Maximo, or equivalent) and service request platforms (ServiceNow preferred)Experience managing service delivery performance metrics, reporting, and operational analyticsStrong understanding of work order management, backlog control, and SLA-driven service environmentsStrong stakeholder management and cross-functional coordination skillsExperience in life sciences, healthcare, or complex operational environments preferredKey ResponsibilitiesLeads integration and operational alignment between ServiceNow (or client system) and CMMS (Corrigo), ensuring accurate work order flow and data integrityMaintains CMMS system integrity, including work order structure, reporting outputs, backlog visibility, and performance trackingGenerates and analyzes reports related to work order volumes, response times, backlog, and customer satisfaction metricsCoordinates across engineering, workplace, call center, and vendor teams to ensure consistent execution and SLA adherenceSupports workforce planning and cross-site resource allocation to optimize service deliveryDrives continuous improvement across service management processes, including call center operations, CMMS utilization, and execution workflowsIdentifies operational risks and performance gaps and supports corrective actions across sites