Mobile Associate, Store-in-Store, Retail Sales

OverviewMobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.ResponsibilitiesProactively engage with a broad range of customers in a highly traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, thereby deepening relationships and ensuring satisfaction.Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly/fully on-board customers, perform skills practice, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.Show a customer-obsessed attitude. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to further drive sales activity in the location. Follow up with customers, capture referrals, manage "Be Back" processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.Build relationships with nearby leadership and teams to support the customer experience from account set up, device support and account servicing.EducationHigh School Diploma/GED (Required)Work Experience6 months of customer service and/or sales experience, Retail environment preferred. (Required)Knowledge, Skills and AbilitiesCustomer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)Licenses and CertificationsAt least 18 years of ageLegally authorized to work in the United StatesTravelNo travel required.DOT RegulatedNo.Safety Sensitive PositionNo.CompensationHourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for annual stock grant.BenefitsFull and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees, about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Employees also can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.Equal Opportunity StatementT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.J-18808-Ljbffr