Promotional Products CSR

About Us:Creative Promotional Products is at the forefront of the promotional products industry,dedicated to delivering creative and innovative merchandise solutions to our clients. Our teamis the backbone of our success, ensuring that every order meets our high standards ofexcellence and customer satisfaction.Position Overview:We are seeking a proactive and detail-oriented Customer Support Representative (CSR) to joinour dynamic team. In this role, you will be the pivotal liaison between our clients, productionpartners, and internal teams, managing the post-order process to ensure seamless productionand delivery of our products. Your primary responsibilities will involve order verification,artwork review, production oversight, and supplier/client communication, ensuring eachproject adheres to our quality standards and timelines.Key Responsibilities:- Verify and balance purchase orders to ensure accurate pricing and profitability.- Review and confirm artwork files, collaborating with sales, client and production teams for anynecessary revisions.- Submit and manage orders with our factory production partners, ensuring adherence toproduction schedules.- Facilitate the pre-production and approval process of proof art files with clients.- Monitor production progress, maintaining constant communication with suppliers to ensurecompliance with delivery timelines.- Track shipments and confirm successful delivery of orders.- Coordinate with suppliers to obtain final invoices, updating our internal job tracker andtransitioning completed projects to the accounting team.- Maintain meticulous records of all transactions and communications in our Syncore platform.Desired Skills and Qualifications:- Prior customer service experience, particularly in client-facing roles (preferred, but notrequired).- Proficiency in Microsoft Word and Excel.- Proficiency in Adobe Acrobat and Adobe Illustrator.- Strong project management capabilities.- Exceptional attention to detail and organizational skills.- Excellent written communication skills for effective email correspondence.- A collaborative mindset with a strong emphasis on teamwork.Education• High school diploma required• Bachelor’s degree in business, marketing, communications, design, or related fieldpreferred but not required