Support Specialist (Tech Support)

Salary: $50,000 - 55,000 per year Requirements: Excellent written and verbal communication skills1-2 years of experience in a customer-facing roleDemonstrated commitment to continuous learning and personal growthTech-savvy with an analytical and process-oriented mindsetSolid understanding of the real estate industryStrong sense of customer empathyAbility to manage multiple tasks and prioritize workloadExperience as a real estate professional is a plusPrevious experience in a fast-paced tech startup environment is advantageousFamiliarity with Zendesk is preferred Responsibilities: Act as the primary contact for incoming inquiries regarding our web-based appFoster personal connections with customers, ensuring they receive swift, professional assistanceAnalyze and communicate customer feedback trends to the team, highlighting successes and challengesTroubleshoot issues related to logins, data, platform performance, and tool malfunctionsContribute to building a strong team atmosphere by maintaining high work standardsGuide users on effectively utilizing Remines platforms, providing expert-level knowledge on featuresResearch, document, and escalate complex technical issues to specialized internal teamsTake responsibility for incoming help requests via email, phone, and chat, ensuring thorough resolutionShare insights and suggestions across the organization for product and process improvements Technologies: SupportSwiftWebZendeskREST More: We are seeking a dedicated Customer Support Specialist to join our team in Bellingham. Our mission is to create impactful connections with every customer reaching out for assistance. You will play a vital role in recognizing and conveying customer feedback to improve our services. We thrive in a dynamic environment that values collaboration and communication across departments. We offer a salary range of $50,000 to $55,000 per year, alongside benefits including 401(k), health, dental, and vision insurance, and paid time off. Join us to make a meaningful difference in our customers experiences and contribute to the future success of our company! last updated 17 week of 2026