Closing Manager

We are looking for Closing Managers/Shift Leaders to join our Dunkin' team!Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.CompetenciesGreat Focus:Understands and exceeds guest expectations, needs and requirementsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:Develops and maintains relationships with team membersOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsRequirementsFluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredResponsibilitiesTeam Environment:Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational Excellence:Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:Drive sales goals and results Execute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsJ-18808-Ljbffr