Manager - Microsoft XDR

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you'll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours.Job SummaryThe Manager, Microsoft Security is accountable for predictable delivery outcomes across Microsoft Security consulting and engineering engagements spanning the full E5 security stack. This role leads delivery execution through engineers and consultants by setting clear expectations, enforcing consistent delivery standards, and ensuring scope, staffing, and execution are aligned to client commitments.The Practice Manager ensures engagement scope, quality, and risk are actively managed through disciplined delivery leadership, fact-based visibility, and timely escalation. While not responsible for hand-on engineering on every engagement, the role requires sufficient technical depth to scope work accurately, review deliverables critically, and intervene when delivery or client expectations are at risk.The Practice Manager directly manages technical professionals and is accountable for delivery performance, utilization, and operational discipline across active engagements. The role owns the delivery operating rhythm for Microsoft Security services, including resource allocation, engagement health visibility, and clear communication with internal stakeholders and clients, ensuring services deliver measurable business value and meet SHI Services delivery standards.Role DescriptionTeam ManagementDirectly manage a team of Microsoft Security engineers and consultants, including workload assignment, scheduling, performance reviews, and career developmentConduct regular 1:1s and provide structured, actionable feedback to each team memberBuild individual development plans tied to both certification targets and consulting skill growthManage team capacity across active engagements and pipeline, flagging resource constraints before they become delivery problemsOwn onboarding for new team hires and set clear expectations from day oneEngagement DeliveryOwn delivery quality across all active client engagements the team is runningReview statements of work, project plans, and key deliverables before they go to clientsServe as the primary escalation point when engagements hit scope, timeline, or technical complexity issuesEnsure engagements are scoped correctly at intake and that the team has what it needs to executeConduct delivery retrospectives and feed lessons learned back into practice standards and toolingCoordinate with project management and sales on engagement health, timeline changes, and expansion opportunitiesClient EngagementServe as the senior point of contact for client stakeholders during active engagementsLead kickoff calls, status reviews, and executive briefings where the engagementwarrantsitTranslate client business context and constraints into clear direction for the engineering teamIdentifyexpansion opportunities within existing accounts and communicate them to practice leadership and salesTechnical OversightMaintain strong working relationships with client security and IT leadership throughout the engagement lifecycleMaintain deep enough working knowledge across the Microsoft Security stack to review engineer work critically and crediblyApprove architectural recommendations, solution designs, and configuration guidance before they reach clientsCoach engineers through technically complex scenarios and serve as an escalation resource on hard problemsStay current on Microsoft Security product updates, roadmap changes, and licensing shifts that affect how the team scopes and delivers workEvaluate opportunities to improve delivery tooling, reusable IP, and internal acceleratorsPractice DevelopmentContribute to internal IP development including delivery frameworks, scoping tools, engagement templates, and runbooksSupport pre-sales activities including scoping calls, solution reviews, and effort estimationProvide input on practice service offerings, packaging, and pricing based on what you see in deliveryRepresent the delivery perspective in practice leadership discussions about headcount, capability gaps, and growth prioritiesBehaviors and CompetenciesAdaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.Business Acumen: Can develop and execute business plans to drive growth and profitability.Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.Skill Level RequirementsAbility to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - ExpertProven ability to develop, launch, and manage effective human resources programs that meet organizational objectives and enhance employee engagement and productivity. - ExpertProficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth. - ExpertComprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - ExpertExperience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues. - ExpertOther Requirements5+ years working in Microsoft Security, IT security consulting, or managed security services2+ years in a team lead, delivery manager, or first-line people management roleDemonstrated experience overseeing technical consulting or engineering delivery across multiple concurrent client engagementsBackground working directly with enterprise clients in a consulting or professional services capacityAbility to travel 20% and flexible hours may be required for critical business escalations.Technical DepthWorking knowledge across MDE, MDO, MDI, MDCA, EIDP, Microsoft Sentinel, MDC, and Security CopilotAbility to review and provide substantive feedback on solution designs, architectural recommendations, and technical deliverablesFamiliarity with Microsoft 365 E5 Security licensing and how the Defender suite integrates across the unified security portal and Microsoft SentinelUnderstanding of identity, endpoint, cloud, email, and SaaS threat vectors in enterprise environmentsCertifications (Required or Expected Within 12 Months)SC-200: Microsoft Security Operations AnalystSC-300: Microsoft Identity and Access AdministratorSC-100: Microsoft Cybersecurity Architect (preferred)Leadership and CommunicationProven ability to manage and develop a small technical team in a professional services environmentStrong written and verbal communication, including the ability to lead executive-level client conversationsComfortable running kickoff calls, delivery reviews, and escalation discussions with client stakeholders independentlyAbility to translate technical complexity into clear, business-relevant language without losing accuracyThe estimated annual pay range for this position is $180,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran StatusJ-18808-Ljbffr