Forward Deployed Engineer (Full Stack)

About the Company Location: Tempe, AZ or San Francisco, CA (in‑office) Basata rethinks the way healthcare practices get work done. Our AI‑powered tools automate repetitive, time‑consuming tasks, allowing staff to focus more on patients. We’re a small, fast‑moving team that builds smart systems and intuitive experiences. If you’re excited about early‑stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. About The Role Forward Deployed AI Engineer (Full Stack) – embed deeply with our largest healthcare practices and ensure Basata’s AI agents work effortlessly inside their day‑to‑day operations. You’re a full‑stack software engineer with strong applied AI experience, responsible for adapting our platform and agents to customer‑specific workflows, integrating with EMRs and adjacent systems, and owning production outcomes end‑to‑end. You’ll sit at the intersection of product, engineering, and deployment. Your work will directly shape how Basata delivers high‑quality AI automation to every practice we support. What You’ll Do Deploy Basata’s AI agents into pre‑visit workflows at large healthcare specialty practices, ensuring high reliability and a smooth staff experience. Build full‑stack features that bridge workflow gaps—UI components, backend services, data pipelines, and integrations needed to make deployments successful. Configure agent behavior (prompts, tools/functions, orchestration logic, routing rules, guardrails) to match practice‑specific SOPs while maintaining platform standards. Own production outcomes at assigned practices: accuracy, containment, latency, reliability, efficiency gains and ROI. Diagnose and resolve real‑world failures: edge cases, data issues, workflow ambiguity, misroutes, or integration brittleness—then ship durable fixes. Create deployment playbooks: repeatable patterns, best practices, testing checklists, rollout plans, and documentation to scale implementations across practices. What We’re Looking For 3–5+ years of software engineering experience, with meaningful ownership of production systems. Full‑stack strength: ability to ship across frontend, backend, and data flows (React/TypeScript + Java/Spring Boot, REST APIs, databases, queues, EHR integrations etc.). Applied AI experience in production: LLM‑based agents, tool calling/function calling, evaluation/observability, prompt and workflow iteration, reliability/latency tradeoffs. Comfort working directly with customers and operators with an ability to translate vague workflow pain into crisp technical solutions. Strong debugging instincts and a bias for action in high‑stakes environments (healthcare operations don’t pause). Why Join Basata? Drive real impact: help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches. Shape something meaningful: from early product decisions to UI details, you’ll play a big role in crafting both the code and the overall user experience. High ownership: work in a team where you’re trusted to lead, build, think critically, and bring ideas to life. Work with purpose: solve real problems in healthcare with tools people rely on every day. Our Core Values Find a way: own outcomes—no excuses, no shortcuts. Remove obstacles, forge paths, take extreme ownership, stay scrappy, and get the job done. Dream big: refuse to accept that healthcare has to be broken. Build a future where organizations focus on caring for people, challenge the possible and re‑think barriers. Obsess over the customer: put customers at the center, anticipate needs, solve problems, design experiences that inspire, while never compromising on ethics, privacy, or trust. Always be learning: relentlessly grow, challenge each other, level up in skill and mindset, empower top talent, and lift the team together. Move fast. Deliver excellence: prioritize rapid execution without sacrificing quality, ship often, iterate fast, and measure impact. #J-18808-Ljbffr