DCO Tech

Job Description Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data centre operations that power millions of businesses and services worldwide. The Data Centre Technician position involves in‑depth hardware and network diagnostics, physical repair, and participation in an on‑call rotation. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serve as a primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds each. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Additional Work Requirements Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). The role may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data centre locations as needed. Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational. Travel frequency will vary based on business needs and operational status of the assigned facility. A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Show strong aptitude for troubleshooting and problem solving. Resolve problems at their root and understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act when needed with or without direction. Improve effectiveness through process innovation. Basic Qualifications 1+ years of computer networking experience. 1+ years of Linux operating system experience. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience with computer hardware troubleshooting and repair. Can lift and rack equipment up to 40 pounds. Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data centre environment (racking and stacking gear, cable management, hot/cold aisle containment). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Benefits Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits. Salary and Locations USA, GA, Covington – $30.00 – $54.00 USD hourly. USA, TX, Wharton – $30.00 – $54.00 USD hourly. USA, TX, Wink – $30.00 – $54.00 USD hourly. USA, VA, Manassas – $30.00 – $54.00 USD hourly. #J-18808-Ljbffr