Ecommerce and Amazon Coordinator

About the RoleRahua is seeking a highly organized and analytical eCommerce/Amazon Coordinator to support the growth of our direct-to-consumer business. This role will help execute the brand’s eCommerce strategy across our Shopify storefront while supporting marketing initiatives, performance reporting, and customer experience.The ideal candidate has hands-on Shopify experience, strong Excel skills, and prior customer service experience, ideally using platforms like Gorgias. This is a great opportunity for someone early in their career who wants exposure to multiple areas of digital commerce including site operations, marketing, analytics, and customer experience.This role will report to the brand’s Director of Ecommerce and Amazon. Key ResponsibilitieseCommerce OperationsExecute on the eCommerce strategy to achieve sales targets and growth objectivesManage the day-to-day operations of our online store via Shopify, including product listings, content updates, and merchandisingEnsure product catalog accuracy including descriptions, images, variants, pricing, and collectionsExecute promotional campaigns on-site including landing pages, discount codes, homepage updates, and merchandising changesEnsure the website is optimized using SEO best practicesMonitor the customer journey on-site and identify opportunities to improve conversion and user experienceMarketing Channel SupportSupport the ad creation process and campaign execution in collaboration with internal and external partnersHelp execute email and SMS marketing campaigns to drive customer acquisition, retention, and repeat purchasesMonitor and analyze email performance metrics including open rates, click-through rates, and conversion rates to optimize campaign performance and ROISupport the affiliate marketing channel by maintaining and developing relationships with affiliate partners to help reach revenue targetsMarketplace ManagementWork closely with our Amazon agency to support day-to-day operations of Amazon Seller Central accountsReporting & AnalyticsAnalyze website performance metrics, sales data, and customer feedback to identify opportunities for improvementBuild and maintain reports in Excel to track key performance metrics including revenue, traffic, conversion rate, and product performanceProvide data-driven insights and recommendations to improve performanceCustomer ExperienceHelp manage incoming customer service inquiries via email, chat, and social channelsUse Gorgias or similar platforms to respond to customer inquiries and manage support ticketsIdentify common customer issues and opportunities to improve the overall customer experienceCross-Functional SupportSupport the Ecommerce Director and broader Marketing team with ongoing initiatives and special projectsCoordinate across marketing, operations, and creative teams to ensure timely execution of campaigns and product launchesQualifications1–3 years of experience in eCommerce, digital marketing, or online retailHands-on experience with Shopify (Shopify Plus preferred)Strong Excel skills including formulas, pivot tables, and data analysis Experience handling customer service in an eCommerce environmentExcellent attention to detail and organizational skillsAbility to manage multiple projects and deadlines in a fast-paced environmentStrong communication and collaboration skillsBonus QualificationsExperience using Gorgias or similar customer support platformsExperience with NetSuite or other ERP systemsExperience working for a beauty or consumer product brandBasic graphic design skills (Canva, Figma, Photoshop)BenefitsSalary: $70,000Hybrid schedule (3 days onsite / 2 days remote)Paid Time Off, Personal and Sick DaysHealth, dental, and vision insurance