IT Service Desk Engineer

Your role as IT Service Desk Engineer is to ensure first and second level helpdesk support for internal clients and administrative support on behalf of the IT department.Your Tasks and Responsibilities (including but not limited to:Installation, configuration and setup of PC hardware and PC softwarePrepare and Deploy end user IT materialMaintenance of inventory of IT related hardware and softwareOperational helpdeskDocument solved issues and complete knowledge baseMaking back-up of operational data, including but not limited to changing tapes, inspect logs, restore files, …Responsible for daily maintenance of printers, workstations, devices, …Applying updates and patchesCreating /maintaining user accounts (new users, desactivation, jobrole changes ,… )Performing network troubleshooting, patching network connections as requiredAdministration (orders, quotes, training documents … )Your BackgroundEducation and certification Bachelor Degree in informatics, Computer Science or equivalent by experience.Knowledge /experience and personal attributesA profound interest in working with computersA strong customer focus and service-oriented attitude.Highly self-motivated and directed.Keen attention to detail.Problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.About UsCerba Research is more than just a place of work; it is an organization of committed individuals united by a passion to advance world health. Serving clients in the global pharmaceutical and biotech industries, we are experts in serological, virological, and molecular approaches and work with a variety of viruses. Our experts are actively involved in international vaccine and antiviral research programs and is renowned for producing high-quality work that is supported by comprehensive virological and immunological research. As an equal opportunity employer, Cerba Research is fully devoted to promoting your professional growth and development.By joining us, you will join a diverse, socially active and highly motivated community. Our dynamic workplace emphasizes teamwork, continual learning, and finding fulfillment in your job while providing plenty of opportunity for skill development, participation in a variety of initiatives, and the possibility to take ownership of your role.Cerba Research provides equal employment opportunities for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status.Interested? Please apply!