Patient Service Representative

Job Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Services Representative. In this role, you will be responsible for providing exceptional patient service and administrative support in a medical setting. Duties: · Welcome and direct patients. · Assist patients with paperwork. · Manage patient complaints and feedback. · Collect and verify patient information and insurance coverage. · Manage written, verbal and electronic communications. · Screening incoming calls to provide the proper routing to other departments when necessary. · Entering data for patients into an electronic medical record (EMR) · Answering patient questions about billing and payments. · Registering, scheduling and re-scheduling patients for initial appointments and follow-ups. · Receiving and processing cash and credit card payments for medical services rendered. · Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments. · Informing patients about delays and waiting times. · Obtaining patients’ addresses, contact details, insurance information, and medical histories. · Updating and verifying patient information at every visit. · Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. · Check voicemails. · Reports such as recall/cancellation distributed by Front Desk Manager and Practice Administrator. · Traveling to other offices to assist with coverage. · Must comply with HIPPA requirements. · Perform related duties as assigned. Benefits: · Excellent active listening skills and a strong service orientation. · Computer skills. · EMR systems. · Experience working as a Patient Representative, Front Desk and/or Clerical. · Professional manner and appearance. · Meticulous attention to detail. · Familiarity with medical terminology. · Strong communication skills. · Data entry skills. · Customer service experience. Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times. Must be able to lift up to 15 pounds at times. If you are a dedicated individual with excellent customer service skills and a passion for providing exceptional patient care, we encourage you to apply for the position of Patient Services Representative. Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: 40 per week Benefits: 401(k) Bereavement leave Dental insurance Health insurance On-the-job training Opportunities for advancement Paid time off Referral program Vision insurance Medical Specialty: Ophthalmology Schedule: 8 hour shift Monday to Friday Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Ability to Commute: Plantation, FL 33322 (Required) Ability to Relocate: Plantation, FL 33322: Relocate before starting work (Required) Work Location: In person