Crisis Line Volunteer

About The Samaritans Cape Cod and the IslandsThe mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. We do this by providing caring, sincere, and attentive listeners who rekindle people's lost sense of hope, de‐escalate situations from a crisis level, and provide the connections that make day to day living manageable through compassionate interaction in a safe, comfortable, and anonymous environment. We promote an inclusive environment where differences are acknowledged and celebrated, communication is open, conflicts are addressed early and resolved, and where there is a shared mindset of supporting our communities, we serve.Must reside in: MA, CA, GA, ME, AZ, OH, UT, TX, VA, WV, NCReports ToTheCrisis Services Associate will report to the Crisis Services Manager.Job OverviewTheCrisis Line Associate provides support to the Crisis Line program by answering calls for approximately 10 hours per month.Responsibilities and DutiesThe functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicideAdheres to performance measures in attending to call volumeThorough and accurate documentation of completed callsParticipates in staff meetings and supervision, schedule permittingAttend continuing education and training as neededRequirements18 years of age or olderHigh school graduate or GED equivalentMinimum of two years of professional experience preferredExperience working on a crisis helpline a plusAbility to respect confidentialityAbility to be empathetic and engage in active, non-judgmental listening with our usersAbility to work with sensitive and confidential informationMust be able to display good, sound judgmentMust possess strong communication skillsAbility to resolve conflicts appropriatelyAbility to tolerate different beliefs and opinionsAbility to work independently and collaboratively to maximize teamwork across the organizationSome flexibility in working hoursMust keep time commitmentsDisplays willingness to learnAbility to accept directionSuccessful completion of the Volunteer Crisis Line Associate Training and assigned learning shifts on the helpline after hireOther responsibilities as assigned by supervisorInternet & Equipment Speed RequirementsA minimum of 10-20 Mbps download and 5 Mbps upload is required for a single user.Due to fluctuations in ISP performance, a recommended speed of at least 50 Mbps download and 10 Mbps upload is advised.Multiple devices using the same network (e.g., computers, TVs, smartphones, printers) may impact call quality.For optimal performance: Run a speed test using Jitter; your latency should be less than 100 ms.Packet Loss should be less than 1% for faxing and between 1-2% for calls.#J-18808-Ljbffr