AVP, Branch Manager

Summary:Come join Beal Bank's thriving retail banking team! The Branch Manager is responsible for directing branch operations, ensuring quality customer service and employee growth and development. Branch Managers work closely through daily hands-on work in systems and with customers. They are accountable for financial performance, customer satisfaction and the overall professional and efficient operation of the banking center. In this leadership position, you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, Beal Bank is known for our competitive rates, secure growth and great service. The position may include other duties as directed by the Manager.This position is based at the Beal Bank Tampa location with working hours from 8am to 5pm Monday through Friday. Essential Job Duties & Responsibilities (Include but are not limited to):Manage branch team members, including training, mentoring and development; monitoring, evaluating and coaching performance; scheduling, prioritizing and delegating work; and handling disciplinary action in a timely mannerRequired leadership and hands-on involvement in the branch's Community Reinvestment Act (CRA) activities, including participation, management and monitoring of volunteer time during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are consistently metOversee day to day operations of the branch, providing guidance and engagement in daily operational and customer service activitiesAudit and verify new account paperwork and maintenance transactions performed by team members Promote a positive image of the bank, developing and maintaining effective relationships with customers, team members and other retail operations staffAddress and resolve complex customer service issues and team member disputesPerform and review tasks requiring manager level approvalsServe as a liaison between the branch and corporate departmentsEnsures the security and safety of branch team members and customersApproves and submit invoicesEnsures branch appearance, furniture and equipment are in optimal conditionPerforms other job-related duties or special projects as assigned Qualifications (Education, Computer Skills, Certifications, Etc.):2-4 years of banking experienceMinimum two (2) years of experience as a Branch Manager or Assistant Branch Manager 3-5 years of customer service experienceHigh School Diploma or equivalent requiredBachelor's degree preferredExcellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy and tactExcellent written and verbal communication skillsStrong practical knowledge of banking products, policies, procedures, regulatory guidelines and market trendsStrong attention to detail with high concern for data accuracy Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlinesSolid technology skills, including ability to navigate and search related websites and proficiency with Microsoft officeStrong leadership and interpersonal skills; ability to motivate and achieve results through working togetherOvernight and out of town travel is possibleBenefits options include: Medical, dental and vision coverage401K with company match11 paid holidays Accrue up to 17 vacation/sick days per year in your first year on a pro rata basisApplicant may be eligible for annual discretionary bonusNo relocation assistance provided.If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. Beal Bank USA and their affiliates are Equal Opportunity Employers. Beal Bank USA and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPANotice to California Residents: Beal Bank USA, Beal Service Corporation, CLMG Corp., and CSG Investments, Inc. may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.