At Your Service/Village Center Front Desk Assistant Manager

Village Center Front Desk Assistant ManagerThe Village Center Front Desk Assistant Manager assists with the maintaining and improving lodging operations by training, supervising, working with, and motivating Village Center Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment. This position is also in charge of the At Your Service Department. This department is the help desk for the entire resort, keeps up on guests' texts messages and inquires, along with being in charge of the Resorts Lost and Found.Responsibilities:Lead and support the Village Center Front Desk & At Your Service TeamWork as a Front Desk Associate (see Front Desk Associate Job Description for Details)Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethicHold all employees to a high level of performanceTake action to quickly and creatively solve guest and employee problemsUse judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.Communicate any guest or employee problems in detail to Hotel ManagerCommunicate professionally in detail with other Front Desk Managers, MOD's and Hotel Manager when needed in a timely mannerAssist with initial and continued training of the Village Center Front Desk AssociatesMeet weekly with Hotel Manager to set, assess, and discuss team goalsContribute to agenda for the Village Center Front Desk Staff meetingsCommunicate effectively with guests, employees, and other managersContribute to creating a culture of positivity, productivity, and professionalismStay calm and maintain quality of work while under pressureAbide by and uphold Big Sky Resort and Boyne, USA policies and proceduresQualifications:High School Diploma or equivalentPositive attitude and genuine interest in learningPrevious hospitality or customer service experience is preferredComfortable using computers and proficient in Microsoft Office SuiteAbility to lift, push or pull at least 35 poundsMust be able to work on your feet for at least 8 hoursMust be able to climb stairs multiple times per shiftAdditional information:Be a part of our full-time team and enjoy these great benefits!FREE Golf Pass and Ski Pass for you, your spouse and dependentsFREE passes for spouse and dependentsDiscounted passes for friends and familySteep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)25%-50% off Food and Beverage Outlets30% off Retail at all outlets with additional gear and sponsor discountsWellness Days and PTO Accrual