Technical Support Representative

Company DescriptionOHD is dedicated to its mission of passionately protecting the health of the world's workforce. The company provides innovative products and services that help protect employees and manage occupational risks. OHD's offerings include advanced solutions such as the QuantiFit2 respirator fit tester, as well as Air Sampling Pumps, Noise Dosimeters, Audiometers, and Sound Level Meters. These comprehensive safety and health solutions serve industries worldwide, ensuring workplace safety and employee well-being.Role DescriptionOHD seeks a full-time Technical Support Representative to join our team on-site in Birmingham, AL. In this role, you will troubleshoot technical issues, provide exceptional customer support, and ensure customer satisfaction by addressing inquiries effectively and efficiently. Your responsibilities will include diagnosing and resolving technical problems, offering technical guidance, and maintaining high service quality to meet client needs.QualificationsExperience in Customer Support and a strong commitment to Customer SatisfactionProficiency in Technical Support and TroubleshootingStrong Analytical Skills to assess and resolve complex technical issuesExcellent verbal and written communication skillsAbility to manage multiple tasks and prioritize efficientlyFamiliarity with safety and health equipment or occupational health is a plus