Client Technical Operations Lead

Responsibilities Own, execute and optimize client onboarding and technical support tasks. Solve client issues with hands-on investigation, client calls and through collaborationwith product implementation and engineering teams. Manage Client investigation and escalation emails and calls Internal service expectations Adherence to committed SLAs, project deliverables and timelines. Have a deep understanding of production code to be able to deploy appropriate fixes/ solutions. Streamline and automate routine processes and tasks Create automation roadmap Drive projects with appropriate teams to implement relevant solutions. Maintain and track operational performance and client tickets with respect to variousparameters. Set goals, track achievements, and mentor product support teamSkills & Competencies 7+ years of experience in technical product operations; preferably in enterpriseproduct operations and support Hands-on in Python coding Strong problem solving and data analysis skills using Python and JSONs Excellent communication and interpersonal skills; ability to work independently andas part of a team Bachelors / Masters in Engineering / Science / Data Analytics Experience of working with banks and credit unions is a positive