Customer Service Representative

Job DescriptionA leading law firm is seeking a Collections CSR to handle client interactions and ensure timely and professional resolution of account-related inquiries. The ideal candidate is a goal-driven and resourceful communicator with strong listening skills and the ability to navigate complex client needs.Salary + Additional Benefits:$17/hrMedical, Dental, Vision, Life Insurance401K - company matchLocation: San Antonio, TX 78216Type of Position: Temp-to-HireResponsibilities:Take inbound and outbound phone calls to collect past due accounts.Negotiate payment terms, set up payment plans, and process payments.Monitor debtor accounts and follow-up to ensure payments are made in a timely manner.Utilize various skip tracing techniques and collection strategies to locate the right parties.Review accounts to identify adjustments, discrepancies and create a request for resolution.Handle debtor disputes and overcome objections.Perform all other duties as assigned.Requirements:Previous experience in customer service and collections within a call center environmentHigh School Diploma or GEDAvailability of overtime as neededBasic computer skills and math skills requiredKnowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is requiredExcellent written and verbal communication skills#LI-DNIMeet Your RecruiterLindsey RodriguezSenior Search Director - Murray ProfessionalSpecializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.