Conference room Technician
**NO C2C ROLES**What you'll be doing:Network (LAN, WAN and Wireless)Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic).TCP/IP, DHCP, Subnetting, VLAN, POE.Experience with packet capturing example: Wire Shark.Network maintenance, support and refresh.Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.Data Center (Server Room) ManagementSite infrastructure knowledge (Power/UPS, HVAC, cabling, etc.).Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.Server ManagementDHCP, DNS, Print Server, File Shares, Microsoft SCCM.Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.Knowledge of Server 2012/2016 Policy and Security Management.Critical plant floor hardware supportExamples of work include items like MFG support (GALC, AER creation, PTCS, etc.).ANDON and PLC (Programmable Logical Controls) support knowledge.First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's).Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management.Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Site Management.Conference room support/Meeting support.Break fixRequirements:Qualifications/ What you bring (Must Haves):Cisco Networking Experience.3 to 5 years of experience performing Level 3 responsibilities.Project Management Experience (IT).TCP/IP, DHCP, Subnetting, VLAN, POE knowledge.Added bonus if you have (Preferred):Previous experience supporting a large corporate, manufacturing environment.Experience supporting and troubleshooting Business and Mission Critical applications.Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyse, resolve, respond to, and document end user inquiries.Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.Troubleshoot Operating System issue. Connection issues with LAN/WAN.Conference room Support Experience.Requirements:Cisco Networking Experience.3 to 5 years of experience performing Level 3 responsibilities.Project Management Experience (IT).TCP/IP, DHCP, Subnetting, VLAN, POE knowledge.Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair.Added bonus if you have:Previous experience supporting a large corporate, manufacturing environment.Experience supporting and troubleshooting Business and Mission Critical applications.Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyse, resolve, respond to, and document end user inquiries.Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.Troubleshoot Operating System issue. Connection issues with LAN/WAN.Conference room Support Experience.**NO C2C ROLES**