Workforce Management Specialist

Job Title :Workforce Management Specialist Duration : 12 Months Location :Milwaukee, WI – 53203 OR Green Bay, WI 54311OR Chicago IL 60601 May be located in Milwaukee, Chicago or Green Bay. 3060 Voyager Drive, Green Bay, WI 54311 Chicago: 200 E Randolph St Chicago IL 60601IntroductionThis role will report to the Care Center Operations Senior Team Leader and will primarily be responsible for forecasting, scheduling, and real-time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. The position involves forecasting calls, email, and back-office volumes and workloads; planning for vacation and offline work such as meetings, coaching sessions, and training; and implementing real-time management systems and procedures. Additionally, the role assists Care Center Leadership by providing staffing support during weather events and outside regular Resource Planner business hours through a weekly on-call rotation.Required Skills & QualificationsBachelor's degree is required.3-5 years of experience in workforce management, resource allocation, etc.Experience in leadership.Advanced knowledge of Workforce Management Software, Aspect preferred.Prior work experience at client or in client's industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsExperience with real-time management procedures.Experience in developing and administering vacation schedules.Knowledge of the utility industry and best practices.Day-to-Day ResponsibilitiesManage allocation of Care Center Operations staff and other resources.Create and modify work schedules to meet resource requirements and service level objectives.Utilize real-time management procedures to maximize resource occupancy in care centers.Develop and continuously improve Care Center workforce management procedures.Provide necessary reports to support team leader implementation of standards.Company Benefits & CultureCompetitive salary and benefits package.Opportunities for professional development and career growth.Supportive and inclusive work environment.For immediate consideration please click APPLY to begin the screening process with Alex.