Help Desk Analyst
This employer is hiring for a Helpdesk Analyst to provide advanced technical support, resolve complex incidents, and help improve overall service desk maturity.
The Role:
- Own and resolve complex, high-impact technical incidents across operating systems, SaaS applications, and collaboration tools
- Provide high-touch support to VIP users while maintaining documentation, runbooks, and knowledge base quality
- Partner with cross-functional teams to support employee onboarding, identity lifecycle processes, and hardware provisioning
- Shape service delivery and tooling by evaluating new technologies, automating workflows, and contributing to IT projects
What You'll Need:
- 5+ years of experience in service desk, desktop support, or systems support, including 2+ years in a senior or escalation-level role
- Expert-level proficiency supporting macOS, Windows, and mobile devices, alongside administrative experience with platforms like Google Workspace or Microsoft 365
- Solid understanding of networking fundamentals, identity management platforms, and mobile device management tools
- Strong problem-solving skills, sound judgment, and clear communication abilities for working across distributed teams What's On Offer
- Competitive salary
- Comprehensive employee health coverage and 401(k) with company match
- Flexible vacation and wellness perks to support personal well-being
- Parental leave and dedicated time off for birthdays and volunteering Apply via Haystack today!