User Experience Design Senior Designer

Employees in this job function create intuitive and enjoyable end-to-end user experiences for customers interacting with vehicles, digital products and other customer touchpoints. They apply their expertise in research, analysis, and design to create intuitive, engaging, and user-friendly interactions while ensuring the user experience aligns with customer expectations, brand values, and industry standardsKey Responsibilities:1) Understand user needs, behaviors and preferences to create intuitive interactions2) Map the user journey throughout their interactions with the organization3) Define how users interact with various interfaces, like gesture controls, voice commands, touchscreens, etc.4) Structure information in a logical and intuitive manner5) Manage translators and localization specialists6) Understand entire ecosystem of services including various touchpoints and stakeholders involved in delivering the service, to create a cohesive and seamless service experience7) Integrate Accessibility and Universal Design principles into the design process8) Conduct usability testing and user experience research to evaluate the effectiveness and efficiency of interactions9) Prioritize user needs and advocate for design craft excellence10) Leverage systems design processes to solve design challenges holistically Skills Required:Training, Application Training, Technical CommunicationSkills Preferred:Product DesignExperience Required: Senior Designer Exp.: 5-8+ years Education Required: Bachelor's DegreeEducation Preferred: Certification ProgramAdditional Safety Training/Licensing/Personal Protection Requirements:Additional Information :• Design and execute OCM plans specifically tailored for ServiceNow BCM, ITOM, ITAM, and ITSM modules (Incident, Change, Problem, Request, Knowledge, and CMDB).• Partner with developers to optimize the user experience within the ServiceNow Employee Center and Service Portal. Design embedded "in-tool " guidance and help documentation.• Translate complex ITSM process updates into "what it means for you " messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity.• Use ServiceNow reporting and dashboards to monitor adoption metrics. Identify "friction points " in specific ITSM workflows and design targeted interventions to improve data quality and process compliance.• Develop and deliver training content that focuses on the why of the process and the how of the tool, including quick reference guides, video demos, and live coaching for IT stakeholders.