Information Technology Support Professional II- Onsite

About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. The Office of Development is committed to securing the philanthropic resources that are transforming Georgia Tech. We engage alumni, friends, families, corporations, and foundations in the life of the Institute and encourage financial investment in Tech's future. Department Information Our Mission The Georgia Institute for Technology (Georgia Tech) in Atlanta, Georgia has been an engine of Progress and Service for more than 135 years and is ready to play an even greater role going forward. With humility, and yet great confidence in our history and our unique capabilities, Georgia Tech is redefining what it means to be a leading public technological research university in this new era, committed to empowering people of all backgrounds and to integrating our resources across disciplines to create a better future for our community locally, nationally, and globally. Over the next decade and following our 2020 strategic plan that was developed under the leadership of Ángel Cabrera (https://president.gatech.edu) and with the input of over 5,700 stakeholders, Georgia Tech will become an example of innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. Additional information about Georgia Tech's commitment to excellence, its strategic plan and recent national rankings and accomplishments can be found at: https://strategicplan.gatech.edu/vision. Georgia Tech Office of Development (DEV) Led by the Vice President for DEV, Jen Howe (https://www.linkedin.com/in/jen-howe/), our fundraising team at Georgia Tech currently consists of 88 professionals who are focused on securing transformative philanthropy (major and principal gifts) to support the strategic priorities of the Institute and its colleges, schools, and programs including Athletics. For fiscal year 2022 (closed 6/30/2022), the DEV team's efforts resulted in over $211 million in new gifts and commitments which helped to publicly launch Georgia Tech's largest comprehensive campaign in the Institute's history Transforming Tomorrow: The Campaign for Georgia Tech which is intended to bring over $2 billion in new commitments and gifts from individuals, foundations, corporations, and other organizations. One of the most significant priorities within Transforming Tomorrow is ensuring access of the brightest undergraduate, graduate and professional students to Georgia Tech, regardless of their socioeconomic background. To learn more about Transforming Tomorrow and the other thematic priorities of the campaign, visit https://transformingtomorrow.gatech.edu/. Job Summary Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels. This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA. Responsibilities Job Duty 1 - Install, maintain and upgrade workstation and peripheral hardware and software. Job Duty 2 - Analyze and resolve complex workstation, application and server related problems. Job Duty 3 - Update desktop software/applications; maintain documentation on installed applications. Job Duty 4 - Provide users with assistance in working in specific applications. Job Duty 5 - Participate in development of standard operating procedures. Job Duty 6 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree or an equivalent combination of education and experience Required Experience Two to four years of job related experience Proposed Salary Salary Range: $30.36-$41.30 Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu). Other Information This is a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance. Background Check Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening