Quality Supervisor

The quality supervisor oversees day-to-day quality operations for our facility ensuring products meet customer requirements, regulatory expectations, and ISO 9001:2025 standards.  Supervisory Responsibilities:Manages performance of three quality technicians. Duties/Responsibilities:Supervise and coordinate daily activities of quality technicians across printing, converting, and finishing operationsEnsure incoming, in-process and final inspections are performed per control plans, inspections instructions, and customer specificationsSupport production with real-time troubleshooting related to quality, defects, and process variationAct as the primary escalation point for quality issues affecting throughput, waste, or customer deliveryMaintain and support the ISO 9001:2015 Quality Management System (QMS)Create, manage and ensure procedures, work instructions, and records are followed and kept currentSchedule, conduct and participate in internal audits, management reviewsAssist with document control, training records, and change management activitiesLead root cause analysis for internal defects, customer complaints, and nonconforming material (NCRs)Facilitate corrective and preventive actions (CAPAs) using structured problem‑solving tools such as 8D, 5‑Why, Fishbone, or A3Verify effectiveness of corrective actions and track metricsSupport customer complaint investigations and responses, including data collection and root cause validationInterface with customers or sales/CSR teams as needed on quality concernsAddress supplier quality issues related to materialsMonitor and report quality KPIs such as defect rates, scrap, rework, customer complaints, and COPQIdentify trends and improvement opportunities to reduce waste and improve process capabilitySupport continuous improvement initiatives aligned with Lean, Six Sigma, or Kaizen effortsTrain production associates on quality standards, defect recognition, and best practices Required Skills/Abilities:Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsStrong supervisory and leadership skillsAbility to prioritize tasks and to delegate them when appropriateAbility to build strong positive relationships with vendors, customers, office and production team membersAbility to function well in a fast-paced environmentProficient with Microsoft Office Suite or related softwareEducation and Experience:Associates or bachelor's degree in quality management, engineering, manufacturing, or related field3-5 years of quality assurance experience in a manufacturing environmentWorking knowledge of ISO 9001:2015 requirements and hands on internal audit experienceSupervisory or lead experience preferredPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 25 pounds at times.Salary range: $70,000-80,000 actual compensation will be based on experience. About Us:CCL Industries Inc. employs approximately 26,000 people operating 212 production facilities in 42 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world’s largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world’s largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments. With global presence and the resources of over 26,000 strong, opportunities with CCL Label are endless!