Front Desk Patient Coordinator

Location: Gahanna, OHJob DescriptionThe Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs.Job Essential Functions and Duties:Welcome and greet all patients and visitors whether in person or over the phoneAnswers the phone while maintaining a polite, consistent phone manner using proper telephone etiquetteBe courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be politeRegister new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHRFacilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staffKeeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipmentMaintaining a clean and sanitized reception areaFollowing HIPAA guidelinesManaging faxes and returning voicemails from patientsSending outbound referrals when asked by the physicianOther tasks assigned to you from management Experience with ModMed EHR system a plus but not requiredInterpersonal Skills and Competence:Be a good listenerHave proper phone etiquetteMaintain confidentialityExcellent customer service skillsDemonstrates the ability to work in a fast-paced environmentStrong attention to detailGreat personality and dependabilityMust approach tasks with a sense of urgencyMust be able to handle multiple tasks at oncePhysical Requirements:Professional appearance and demeanor Specific vision abilities required by this position include close vision and distant vision. The noise level in the work environment is usually moderateThe Patient Coordinator is frequently required to stand and walk. Must occasionally lift and/or move 10 pounds.Schedule and Related Information:Work schedule is Monday through Friday no WeekendsTravel to other locations may be occasionally necessaryBenefits:HealthDentalVisionLifeShort term/Long termPersonal Time Off (PTO)401kFlexible spending account Majors holidays paidMinimum Qualifications:High School Diploma or Equivalent