CTC Case Management Specialist

A company is looking for a CTC Case & Process Specialist GSA. Key Responsibilities Provide customer support for the E2E OTC reimbursement process in GSA markets Act as a single point of contact for complex case inquiries and manage dispute resolutions Support UAT testing and develop case management processes, including training for new employees Required Qualifications Degree or relevant experience Experience in customer service/order management, preferably in MedTech Proficiency in Excel, Microsoft Word, and PowerPoint Experience with CRM and ERP systems, particularly Salesforce and SAP Fluent in German and at least B/C level in English