Quality Manager

Company Overview:Nelson Global engineers, manufactures, and distributes clean and efficient Air & Fluid Transfer, NVH, Complex Structural, Acoustic, and Thermal Management Solutions. Nelson Global partners with the world’s leading OEMs. With 22 global manufacturing and distribution facilities and unparalleled engineering and innovation capabilities, Nelson Global provides mission critical solutions with the highest degree of reliability at the lowest cost. Our dedication to serving our employees, partners, and the planet responsibly is realized across three pillars of sustainability: environmental, social, and governance. By empowering our people, reducing waste, and developing innovative and efficient systems, we support the communities and resources that spur the industries and technologies of the future.Position Overview:The Quality Manager is responsible for the performance of the plant, including plant and customer KPIs. This role leads the team in identifying issues, driving systemic corrective actions, and preventing defects through strong process control and daily management.The primary focus is on ensuring consistent quality, minimizing risk, and meeting customer expectations.Primary Responsibilities & Duties:Lead the daily quality operations and ensure consistency across all shiftsDrive improvements for both the plant and customer quality performance (PPM, KPIs)Lead resolution of customer issues through timely and effective corrective actions (8D/A3)Drive systemic problem solving to prevent recurrence of issuesEnsure effective containment and decrease the need for sorting and reworkEstablish and maintain process controls, including Control Plans, PFMEA, and work instructionsEnsure effective inspection, testing, and calibration systems are in placeLead APQP and PPAP activities for both new and existing programsDrive supplier quality performance and ensure timely response to issuesMaintain internal, customer, and third-party audits for IATF complianceMaintain quality systems, including document control and proceduresMonitor and report quality metrics to support data-driven decisionsProvide guidance and development for team members regarding quality processes and expectationsFacilitate communication between departments and shifts from a cross-functional perspectiveEnsure adherence to QMS and IATF requirements across all processesFunction as the voice of the customer within the plant and represent plant quality performance to customersPromote a strong quality culture focused on prevention, accountability, and continuous improvementRequired Education & Experience:Bachelor's degree in engineering, quality assurance, or a related field (or equivalent experience)5 - 8 years of experience in manufacturing quality, including leadership responsibilityStrong knowledge of APQP, PPAP, QMS, 8D, and all core quality documents (PFMEA, Control Plans)Experience working directly with OEM customers and overseeing quality issuesDemonstrated skill in leading problem-solving and driving corrective actionsExperience in commercial vehicle and off-highway OEM environments (e.g., Caterpillar, Cummins, Volvo, or similar)Skills & Abilities:Strong leadership skills with ability to drive accountability and resultsProven skill in problem solving (8D, A3, root cause analysis)Ability to drive systemic corrective actions, not just containmentAbility to effectively communicate with customers and manage relationshipsAbility to work with operations, engineering, and suppliers in a cross-functional mannerData-driven mindset with focus on analysis and trend identificationThe ability to manage multiple priorities and execute in a challenging environmentExperience developing and coaching teamsStrong organizational and follow-through skillsExpert in Microsoft Office and Minitab