IT Service Technician - Helpdesk, Field, or Systems Administration

Job Description The Digital Architects (TDA) is growing and looking to add motivated IT Service Technicians to support our expanding client base. This role is designed as a general IT service position, with placement into Helpdesk, Field Service, or Systems Administration & Management based on experience, strengths, and team fit.If you enjoy solving problems, supporting users, working with modern technology, and want to grow your career in IT — we’d like to meet you.About The RoleAs an IT Service Technician at TDA, you’ll support small and mid-sized business clients through a mix of remote support, onsite assistance, and technical preparation work. Some team members focus primarily on helpdesk support, others spend time onsite with clients, and others support our operations team through device staging and preparation.Your specific focus will be determined during the interview process based on your background and interests.This Role May Include Work In One or More of the Following Areas:Helpdesk & Remote SupportResponding to user support requests via ticketing system, phone, and emailTroubleshooting Windows, Microsoft 365, email, and application issuesAssisting with account access, password resets, and basic security practicesField Service & Onsite SupportOnsite troubleshooting of workstations, printers, and network equipmentInstalling and replacing computers, peripherals, and networking hardwareSupporting office moves, upgrades, and infrastructure improvementsSystems Administration & ManagementAssisting with the administration of IT systems and cloud servicesMonitoring system health, security, backups, and patchingAssisting with documentation, standards, and system improvementsStaging & In-Office Technical SupportPreparing and configuring laptops, desktops, and mobile devicesInstalling operating systems, software, and security toolsAsset tagging, documentation, and quality checks prior to deploymentWhat We’re Looking ForBasic to intermediate IT knowledge (professional or academic)Strong troubleshooting and problem-solving skillsClear, professional communication with both clients and teammatesComfort working with Windows environments and Microsoft 365Willingness to learn, take ownership, and grow within a teamNice to Have (But Not Required)Prior MSP or helpdesk experienceExperience with device imaging or stagingFamiliarity with networking concepts (firewalls, switches, Wi-Fi)IT certifications or formal technical trainingWhy Join The Digital ArchitectsOpportunity to grow into advanced technical, security, or project rolesExposure to real-world business environments and modern IT stacksSupportive team culture focused on learning and accountabilityVariety in your work — no two days are the sameClear paths for advancement as skills and responsibilities growAdditional DetailsRole placement (Helpdesk, Field, or Staging) determined during hiringSome roles may require local travel for onsite supportFull-time position with growth opportunityIf you’re looking for a place to build real IT experience, develop your skills, and be part of a growing team — we encourage you to apply.Company DescriptionThe Digital Architects (TDA) is a growing managed IT and technology services company that supports small and mid-sized businesses with modern, reliable, and secure IT solutions. We provide managed IT services, Microsoft 365 management, cybersecurity, compliance support, and technology projects that help our clients operate efficiently and confidently.Our team works closely with clients in a hands-on, relationship-driven environment, solving real business problems—not just closing tickets. We value accountability, clear communication, and continuous learning, and we invest in people who want to grow their skills and take ownership of their work.At TDA, you’ll gain exposure to a wide range of technologies, industries, and real-world environments while working alongside a supportive team focused on doing things the right way.TDA is NOT private-equity owned.Company DescriptionThe Digital Architects (TDA) is a growing managed IT and technology services company that supports small and mid-sized businesses with modern, reliable, and secure IT solutions. We provide managed IT services, Microsoft 365 management, cybersecurity, compliance support, and technology projects that help our clients operate efficiently and confidently. Our team works closely with clients in a hands-on, relationship-driven environment, solving real business problems—not just closing tickets. We value accountability, clear communication, and continuous learning, and we invest in people who want to grow their skills and take ownership of their work. At TDA, you’ll gain exposure to a wide range of technologies, industries, and real-world environments while working alongside a supportive team focused on doing things the right way. TDA is NOT private-equity owned.