Sr Analyst - IT Bus Sys
Overview:
In this role you drive definition of functional and non-functional requirements, user stories, and acceptance criteria to guide system design for healthcare-focused platforms. You collaborate with product owners, developers, and architects to translate needs into technical artifacts and ensure end-to-end test readiness. You participate in Agile ceremonies, create and review manuals, and support compliant, user-centered solutions. This position offers the chance to shape CRM and provider-management workflows within a regulated healthcare context. Compensation / Benefits Telecommuting permittedhealth insurance coveragelife and disability insuranceretirement savings planpaid holidayspaid time off
Responsibilities:
- Define functional and non-functional requirements and user stories with guidance from the product owner
- Perform business process analysis and workflow mapping to translate needs into specs
- Document functional designs incorporating feedback from stakeholders
- Test end-to-end functionality for MPC, including CRM and Genesys integrations
- Participate in Scrum ceremonies to review requirements with the development team
- Draft and review user stories and acceptance criteria with cross-functional teams
- Create and execute test cases against user stories
- Produce user manuals and bootstrap business solution blueprints
- Collaborate with UI/UX teams to review wireframes and enforce UX guidelines
- Ensure deployment readiness with QA, UX, and DevOps, maintaining HIPAA compliance
- Maintain process diagrams and training materials under product-owner oversight
- Support performance teams and draft technical spikes for developers
Key requirements:
- Bachelor's degree in a related field with 5 years' experience in State Medicaid healthcare systems
- Experience in requirements gathering, business/technical design, and testing in an Agile environment 2+ years as a Subject Matter Expert in Call Center Integration, CRM, and Provider Management Systems
- Stakeholder communication
- Cross-functional collaboration
- Attention to detail
- Agile/Scrum and KanbanJIRA and Confluence
- Requirements, user stories, and acceptance criteria