Associate IT Analyst - 2409IL

Description Common Goal Systems is a privately held software/Internet company based in Des Plaines, IL that provides solutions to the K-12 education market. Our goal is to make a positive impact on education through the implementation of high-quality, easy-to-use technology. Job Summary The Associate IT Analyst role is intended for candidates with customer support and training experience. Successful candidates must have eagerness to learn a complex ed-tech product, excellent communication and problem-solving skills, and provide high quality training to customers. All levels of experience are welcome. Experienced candidates are encouraged to apply, but will train Associates. Duties/Responsibilities Help customers use company products successfully to increase customer satisfaction Engage directly with customers to build relationships, understand problems, and propose solutions Answer customer questions over the phone, email, or in person Train and demonstrate company products to customers Advocate for customer issues and requirements Communicate effectively with team to increase knowledge Complete analyst training to learn a complex system Stay up to date on new features Coordinate with management to achieve personal and team goals Perform other duties as assigned Required Skills/Abilities Excellent interpersonal, customer service skills, and public speaking skills Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Ability to work without guidance and work alone in many cases Ability to function well in a high-paced and at times stressful environment Comfortable learning and using various software tools Ability to travel for onsite customer training Qualifications BA / BS or equivalent (quantitative or technical degree a plus) Experience in help desk is a plus, preferably in B2B SaaS or K12 Education Excellent communication skills Former educators and school tech department employees are welcome! Strong analytical and problem solving skills Collaborative spirit Commitment to excellence and tenacity to get the job done High level of integrity, character, energy and motivation Desire to work at a small company with tight knit community, and make an immediate impact Experience in education a plus Accounting education and experience a plus Project management experience a plus Authorized to work lawfully in the United States Not require sponsorship, now or in the future, for an employment based visa Job Type: Full-time Pay: $50,000.00 - $75,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: Bachelor's (Required) Experience: Customer support: 1 year (Preferred) Training delivery: 1 year (Preferred) Ability to Commute: Des Plaines, IL 60018 (Required) Ability to Relocate: Des Plaines, IL 60018: Relocate before starting work (Required) Work Location: Hybrid remote in Des Plaines, IL 60018