Technical Program Manager

Application window is expected to close by 10/05/2024 Job Description You will be responsible for leading multi-functional programs and delivering innovative SW for Cisco Networking Engineering (CNE). You will be encouraged to lead software programs, complex solutions and releases in close collaboration with multi-functional teams spanning geographic regions, product areas and functions. Who You’ll Work With You will be part of the Global Business Operations (GBO) Engineering Operations PMO Team that is responsible for leading software projects for the Cisco routing, optical and automation portfolio. We are looking for a top-tier Program Manager to contribute to the delivery of innovative software solutions within our fast-paced CNE group. The CNE group is at the forefront of developing products and network orchestration and automation solutions that power the largest networks in the world. We work hard, have fun, and are making a big difference at Cisco. Who You Are As a Technical/Engineering Program Manager you would be described as a driven and results oriented leader. You will be a self-starter; willing to roll-up your sleeves to get things done. You will be an authority in orchestration, able to balance various priorities at the same time. You have a keen ability to work with a broad range of multi-functional teams including Engineering, Product Management, Supply Chain, Vendors, Customer Experience, Technical Support, Documentation and frequently with peers within PMO teams. You will have the ability to collate information across disparate activities and distill it into clear communications for senior leaders and executives. You will have the ability to adapt to change, proactively handle risks, clear roadblocks, and drive outcomes with product management and engineering. You will be a problem-solver; someone who is adept at working with ambiguity and dealing with complex problems in an evolving landscape You will be a role model for Relationship Management and have the ability to drive alignment with technology and business goals. Responsibilities Work in an agile/waterfall environment, collaborating with engineering and product teams to plan requirements, develop timelines, identify, and mitigate risks to product deliveries. Work with Multi-functional Program Teams, drive technical tradeoff discussions in collaboration with multi-functional leaders across Cisco. Drive process improvements and implementation of best practices and standards. Find opportunities to optimize program planning and development. Guide to support other Program Managers in driving end-to-end engineering planning & development across multiple product and engineering teams. Collaborate with customers, partners, and team members across Cisco globally. Maintain tight control of multi-functional dependencies and program execution, ensuring completion of project on schedule, with quality and within budget constraints. Track critical metrics, work, achievements, action items, technical dependencies, risks and mitigation plans across programs and solutions. Use in-depth knowledge of industry-standard software quality measurements, defect tracking and categorization methodologies, testing methodologies to track quality. Minimum Qualifications Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, Information Technology and other related field. 5+ Years validated experience as a Technical Program Manager, leading and delivering end-to-end complex technical programs in an Agile/Waterfall software development environment. Proven experience in product development lifecycle management, SDLC Methodologies, Cloud/SaaS release management/deployment and pipeline coordination, Cloud / SaaS KPIs (availability, SLAs, etc), familiarity with cloud security compliance (like CASPR), software release management, software product engineering, integration and tracking execution with JIRA. Networking domain knowledge. Hands on experience with collaboration tools Like Jira, Microsoft 365, Power BI, Tableau, Project Plan, SharePoint, confluence. Basic coding, scripting knowledge. Preferred Qualifications Proven experience in identifying, analyzing, and resolving program issues and driving end- to- End Program Execution. Excellent verbal and written communication skills, strong Presentation Skills Ability to thrive in a fast-paced, constantly evolving environment. Executive presence/good communication skills to establish rapport with engineering collaborators. Ability to make informed decisions and prioritize tasks based on business objectives and constraints. Adept in handling ambiguity and able to navigate through uncertainty while maintaining focus on program objectives. Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.