Client Services & Administrative Coordinator (Remote - Pediatric Therapy)

Client Services & Administrative Coordinator In Reach Therapy | Remote | Part-Time Must be located in Oregon or Washington State About In Reach Therapy In Reach Therapy is a pediatric speech and occupational therapy practice built around a simple belief: children and families deserve therapy that actually reaches them—where they are, when they need it, and in a way that makes sense for their lives. We’re a small, intentional team that runs lean and moves with purpose. We don’t believe in bureaucracy for its own sake. We trust our team members to bring judgment, initiative, and care to everything they do. If you’ve worked in a pediatric healthcare office and felt like the systems and culture could be so much better—you might be exactly who we’re looking for. The Role This is a remote, part-time position that serves as the front-line coordinator for client services and administrative operations. You’ll be the person families hear from first and rely on throughout their journey with In Reach—from initial inquiry through active care. This isn’t a role for someone who needs constant direction. You’ll be working independently, owning your workflows, and making judgment calls in real time. We want someone who takes pride in running a tight, responsive operation. Schedule & Compensation Schedule Monday–Friday, approximately 25 hours per week Typical schedule: 5 consecutive hours per day within a 9am–5pm window Specific hours flexible based on candidate availability Pay $20–$23/hour depending on experience Remote work from a dedicated home office What You’ll Own Client Intake & Onboarding Manage the full client intake process from first contact through completed onboarding Process intake documentation and ensure records are accurate and complete Maintain and update waitlists and referral tracking systems Respond to family inquiries with warmth, clarity, and follow-through Administrative Coordination Sort and route incoming mail, faxes, and electronic documents Track attendance and manage administrative follow-up with families and providers Coordinate communications across internal team and external contacts Maintain clean, organized records within practice management systems What We’re Looking ForRequired Pediatric therapy or healthcare office environment (required)—Prior experience working in a Strong organizational skills and genuine attention to detail Professional, empathetic communication with families and providers Ability to work independently in a remote environment without close supervision Reliable internet connection and a quiet, dedicated home workspace Comfort learning and navigating practice management and administrative software You’ll Thrive Here If You… Take ownership of your work and follow through without being asked twice Can hold multiple moving pieces at once without dropping the ball on details Communicate proactively when something needs attention Care genuinely about the families you’re supporting Prefer a small, focused team over a large corporate environment Location Requirement Applicants must be located in Oregon or Washington State. This is a fully remote position; however, familiarity with Oregon/Washington healthcare systems and regulations is a meaningful advantage in this role. How to Apply Submit your resume and a brief note about your experience in pediatric or healthcare administrative settings. We read every application and respond to everyone who moves forward. We’re a small team and we take hiring seriously. Pay: $20.00 - $23.00 per hour Expected hours: 20.0 – 25.0 per week Benefits: Work from home Work Location: Hybrid remote in Portland, OR 97202