Sr. Asst, Customer Service

Business Excellence - Provide pricing, inventory availability and production schedule information to customers - Track warehouse inventories and update customers on order status - Run customized reports and share data with customers - Review customer credit information to ensure necessary credit is established for customer orders - Track order activity and alert appropriate staff of any potential delivery problems - Suggest alternative products or services to meet customer needs when appropriate - Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues - Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact - Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture - Serve as a connection between customers and sales staff to ensure responsiveness ...Customer Service, Retail, Customer, Production