Tasting Room Manager

Brecon Estate Hospitality Manager, Full TimeWho We’re Looking For: Brecon Estate is seeking an experienced hospitality professional to oversee all aspects of daily operations and tasting room culture. The ideal candidate will exhibit a “lead from the front” mentality and be passionate about delivering exceptional and relationship-centered service. Candidate will genuinely enjoy working with the public, be able to intelligently share wine knowledge, and consistently drive both in-person sales and wine club memberships. The Tasting Room Manager will work in conjunction with our GM of Sales & Marketing to elevate the overall energy and brand presence, and create a seamless guest experience both in person and online. This position is ideal for team players who enjoy working in a hands-on role that is constantly evolving. We create memorable experiences for our visitors, so enthusiasm for wine and Central Coast culture is a must.POSITION DETAILS: Salary Range: DOESchedule: 5 days/week, with weekends (Fri-Sun) mandatorySCOPE: Manage and lead all aspects of the Brecon Estate tasting room, driving sales performance, delivering elevated hospitality, and upholding exceptional operational standards. This role is responsible for maintaining and encouraging a high-performing team, and creating an environment where guest experience and business results are equally prioritized.ROLE AND EXPECTATIONS:Operations ManagementManage daily operations, including opening/closing and cash accounting, with attention to detail and consistencyLead by example and support the team during service. Maintain an active presence on the floor during peak periods Drive key performance metrics, including wine sales, average order value, membership conversion, and new customer acquisitionDeliver an elevated and detail-oriented hospitality experience, ensuring each guest interaction feels seamless, personal, and aligned with the Brecon brandPersonnel Management:Hire, train, and manage tasting room staff as needed, ensuring alignment with company standards and expectationsConduct evaluations and performance conversations as needed with clear expectations and follow-throughAdministrative ManagementPartner with Brecon management & ownership to develop and manage annual revenue and expense budgets for the tasting room, with a focus on profitability and performanceOversee administrative responsibilities, including inventory management, compliance, order entry, and customer service resolutionsUtilize POS and reporting systems to track performance, identify opportunities, and support decision-makingManage relationships and contracts with external service providers, such as repair and maintenance servicesOther Essential DutiesServe as a brand ambassador for Brecon Estate, cultivating relationships with hotels and other local businesses to drive qualified visitationLead and support initiatives that increase visitation during weekday and off-peak seasonsAdditional duties as assignedREQUIRED SKILLS: Minimum 3 years’ experience in a managerial role within retail or hospitality, with a demonstrated history of excellence in service and hospitalityCommitted to high standards in guest experience, service, and operational execution.Team player with an outgoing and engaging personalityProfessionalism and problem-solving skillsExcellent verbal communication skills and the ability to lead, coach, and present to groups.Proficiency in Point-of-Sale systems (Orderport is a plus), MailChimp, Google Suite, RedChirpHigh school diploma or GED required; college degree preferredMust have a valid driver’s license Must be 21+ years oldAdditional Skills Preferred (but not required): Social Media experiencePrior experience hosting elevated reserve tastingsWine certifications and study are a huge plusWhile performing the duties of this job, the employee is frequently required to do the following:Stand for prolonged periodsCoordinate multiple tasks simultaneouslyLift, move, and stack boxes up to 50 lbsBENEFITS: Employee DiscountMedical InsuranceVacation & Sick PayE&OEAbout Brecon Estate: Tucked into the westside hills of Paso Robles, Brecon Estate is known for award-winning architecture, stunning shaded patios, and phenomenal estate-grown wines available exclusively through our tasting room or wine club. Our wines are small-batch ferments, each with an individual story to tell. Elegant without being exclusive, upscale yet approachable. Discover one of the area's best-kept secrets.