Account Manager - Employee Benefits

OverviewAccount Manager – Employee BenefitsLocation - Hybrid in Grand Rapids, MIAlera Group is seeking an Account Manager to join our Employee Benefits team. This role is ideal for a client-focused professional who thrives in a collaborative environment and enjoys managing relationships, supporting renewal strategy, and delivering exceptional service to clients.As a key member of the client team, you will partner closely with Account Executives and Team Leads to support both new and existing business while helping clients navigate their employee benefits programs with confidence.About Alera GroupFounded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. This role will focus on supporting and retaining clients by developing relations built on the highest degree of customer service and technical know-how, and by delivering proactive services. Why Alera GroupMake an Impact - Your work supports businesses and individuals in protecting what matters most. Grow With Us - We invest in development, mentorship, and long-term career growth. The Collaborative Way - We believe in accountability, teamwork, and shared success across all offices and lines of business. National Strength. Local Heart - Scale, resources, and expertise — with relationships that feel personal. ResponsibilitiesWhat You’ll Do / Your ImpactManage renewal and proposal processes for assigned clientsDevelop and maintain strong relationships with insurance carriers and underwritersNegotiate with carriers and service providers on behalf of clientsGather and prepare renewal data, applications, and supporting documentationPrepare materials for and participate in client meetings and presentationsConduct open enrollment meetings and employee education sessions as neededAssist clients with claims reporting, follow-up, and resolution supportReview insurance policies, coverage details, and client exposuresHandle day-to-day client service requests with accuracy and responsivenessUtilize internal systems including BenefitPoint and Employee Navigator to maintain client records and workflowsIdentify opportunities for cross-selling and additional client support servicesAssist in onboarding and training entry-level team membersStay current on industry trends, carrier updates, and employee benefits best practicesQualificationsWhat You BringMinimum of 3 years of experience in Benefits Administration, Human Resources, or Employee Benefits account managementBusiness-related degree preferred or equivalent professional experienceStrong client service and relationship management skillsExcellent verbal, written, and presentation skillsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and organizational skillsProficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPointExperience with BenefitPoint, Employee Navigator, or similar systems preferredAbility to collaborate effectively across teams and departmentsWillingness to obtain and maintain a Michigan Life & Health Insurance LicenseAdditional InformationBenefits -Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.Work Model -This role is Hybrid Professional Development – Alera Group AcademyAt Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You’ll have access to -Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.Licensure & CertificationsThis position may require -Active State Life & Health License orAbility to obtain required licensure within 3 months of hireOngoing continuing education to maintain active statusWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location TypeHybrid - 3 or more days in office - Office UKG Work location