Retail Operations Manager - NA UGG

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.Job Title: Retail Operations Manager - NA UGGReports to: Sr. Manager, Retail Operations - AmericasLocation: RemoteInterested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, WisconsinThe RoleAs Retail Operations Manager for UGG North America, you’ll play a pivotal role in driving operational excellence and efficiency across our retail stores. You’ll lead process improvement initiatives, oversee retail projects, and manage construction for new store openings, pop-ups, closures, and renovations. Your focus will be on maintaining retail facilities, supporting operational standards, and monitoring capital expenditures, all while partnering with retail leadership and cross-functional teams to translate strategic priorities into store-level action.We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.Your ImpactProject manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocationsManage construction vendors for North American store projects and track budgets for CAPEX and operating expensesOversee daily operations of stores across North America, ensuring compliance with company policies and proceduresMonitor and analyze store inventory performance metrics, implementing corrective actions for improvementOversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellenceOversee, localize, and roll out retail systems and systematic training for North American retail storesCommunicate with stakeholders throughout new and existing programs to garner support and alignmentIdentify opportunities for process improvement and implement best practices across all programsOwn Loss Prevention across all NA stores, including reporting, store training, and external security supportMaintain strong relationships with LP partners and vendors to ensure stores are supportedImplement effective Loss Prevention measures to safeguard company assets and minimize shrinkageLead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedbackMaintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issuesProcure new vendors to improve service to stores across North AmericaWho You AreBachelor’s Degree or equivalent experiencePMP/CAPM a plus but not required5+ years of construction/project management experience, with a strong emphasis on delivering in retail stores5+ years of high-level retail experience/leadership experienceProven experience in planning, scheduling, budgeting, resourcing, and successfully executing multiple concurrent projectsConsistent history of effective collaboration with internal and external partners to meet project deadlinesProven ability to drive high-velocity results and sustain a vibrant brand culture across a distributed networkExpert at maintaining rigorous store compliance across safety, inventory health, and SOPsSkilled in orchestrating specialized retail vendors and contractors for seamless service deliveryDemonstrated proficiency in managing CAPEX and OPEX budgets for resource efficiency and profitabilityCapable of influencing corporate, regional, and retail leadership and delivering high-impact presentationsExpert at deconstructing complex initiatives into actionable workstreams for flawless executionAble to manage a diverse portfolio of competing priorities while maintaining qualityAdvanced mastery of Microsoft Office Suite for data analysis, project tracking, and communicationsWhat We'll Give You –Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extrasGrowth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle$96,600.00 - $130,400.00The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:Goleta, California (Remote)Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.