Customer Support Assistant

At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.Job DescriptionPark6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.ResponsibilitiesRespond to customer inquiries via phone, email, and other communication channels. Assist customers with service-related questions and provide accurate information. Maintain and update customer records and account information. Coordinate with internal departments to resolve customer concerns efficiently. Track and document customer interactions and follow-up activities. Process requests, orders, and service updates accurately. Monitor customer satisfaction and escalate issues when necessary. Support administrative tasks related to customer service operations. QualificationsHigh school diploma or equivalent required. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Professional and customer-focused attitude. Ability to work effectively both independently and as part of a team. Strong attention to detail and problem-solving skills. Basic proficiency with computer systems and office software. Ability to adapt in a fast-paced work environment. Additional InformationCompetitive salaryOpportunities for career growth and professional developmentSupportive and collaborative work environmentComprehensive training programsPaid time off and company holidaysStable full-time positionEmployee recognition and advancement opportunities