Quality Assurance Specialist (Contract)

Job Description:Take the next step in your career now, scroll down to read the full role description and make your application.Conduct regular audits and reviews of operational processes within collections, debt recovery, and cash application to assess adherence to policies and proceduresMonitor performance metrics and identify trends or anomalies that may indicate process gaps or potential risksEvaluate the effectiveness of training programs and provide feedback to managementMentor and develop junior QA team members, fostering their growth and expertise in the fieldIdentify areas for improvement in operational processes and collaborate with relevant teams to implement corrective actionsDevelop and maintain documentation of policies, procedures, and best practicesStay abreast of industry regulations and internal policy updates to ensure ongoing complianceAnalyze quality data to identify root causes of errors or inconsistencies and recommend solutionsPrepare and present quality reports to management, highlighting key findings and recommendationsRequirements:Bachelor's degree in Finance, Accounting, Business Administration, or a related field4+ years of experience in operations, quality assurance, or a related fieldStrong understanding of operational processes, preferably within collections, debt recovery, and cash applicationExcellent analytical, problem-solving, and decision-making skillsEffective communication and interpersonal skills, with the ability to provide constructive feedbackProficiency in relevant software and technologies (e.g., data analysis tools, workflow management systems)Detail-oriented with a focus on accuracy and complianceDemonstrated experience in developing and implementing quality assurance strategies, conducting risk assessments, and leading process improvement initiativesProficiency xevrcyc in using data analytics tools and techniques to gain deeper insights into operational performance and identify trendsKnowledge and application of process improvement methodologies (e.g., Lean, Six Sigma) to drive efficiency and effectivenessExperience with AI tools or automation software to improve processesMust successfully pass a background investigation.Benefits:Health, dental and vision insurancesRetirement savings planPaid time offHealth savings accountFlexible spending accountsLife insuranceDisability insurance