Billing Service Representative (Temporary Role) Onsite Position

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.**Please note this is a temporary role running through to mid-November**At this time, only bilingual (English/Spanish) candidates will be considered**Your Role & ImpactUnder the direction of the Patient Financial Services Manager, the Billing Service Representative is responsible for maintaining the daily customer service and administrative support for the Patient Financial Services Department. Responsible for answering the phones and confirming the patient identity, demographic information, and account information. The Billing Service Representative will assist patients with billing questions, collect payment, may need to verify insurance eligibility or re-bill the services to the correct insurance plan. Additional responsibilities include mailing out claims, opening the mail and distributing mail to the team, review self-pay accounts and assist with special projects.Responsible primarily for collecting on self-pay past due accountsPerform patient account balance verifications, making payment arrangements, if necessary, on walk-in, telephone calls or mail-in requests and inter office billing corrections inquiresMaking account corrections by voiding and re-keying to correct payerCheck eligibility via phone or internetReview NSF checks report from accountingApply Sliding Fee Discount Program (SFDP) discounts as necessary. Ensure Declaration of income documentation has been capturedProvide customer service internally and externally with professionalism, courtesy, knowledge, and follow throughFunction at highest level according to eligibility competencyMeets daily productivity standardsMaintain required billing records, audit reports, files, etc., consistent with compliance guidelinesMaintain strictest confidentiality; adhere to all Health Insurance Portability and Accountability Act (HIPAA) guidelines/regulationsWhat We’re Looking ForHigh school diploma or equivalentMinimum of 1 year work experience in similar or related positionMedical Receptionist experience in a medical office, preferably handling insurance eligibilityMust have a general understanding of medical office procedures, billing insurance carriers including Medicare and MedicaidMust have experience working with an electronic health record system; preferably EpicCandidate must have excellent communication and organizational skills and working in a healthcare setting with a basic understanding of the revenue cycle processMultiple specialty and/or FQHC/community clinic environment experience a plusA well-rounded understanding of insurance eligibility processes and coverage guidelines for multiple carriersBilingual – English/SpanishWhy Join UsWe’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:Provide services that truly impact the communityGrow professionally through training and development opportunitiesWork with a collaborative, supportive teamPerks & Benefits:Competitive payGenerous paid time offLow-cost health, dental, vision & life insuranceThe pay range for this role is $23 - $32.20 on an hourly basis.Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.Powered by JazzHR5cr7FFTabX